Help center

Help Center

We provide all of our traders with friendly, efficient and professional customer care to help make their trading and investment experience as flawless and enjoyable as possible. Our multilingual service staff is highly experienced and has a detailed knowledge of both our systems and the financial markets. You can contact us via email, phone or Service Desk in your client area.



  • Are my profits taxable?

    Taxation generally depends on the tax law governing your country of residence. Therefore, cannot delegate responsibility with its clients and they must tend to their own tax liabilities.

  • How much time will it take to confirm and process my withdrawal request?

    Withdrawal processing time is between 3-5 business days. Typically, the funds will be displayed on your bank statement a few days after the transaction has been processed, as the withdrawal procedure additionally requires your credit card company and bank’s approval.*Cryptocurrencies will be displayed within 3 hours in your e-wallet.

  • What are the available deposit methods?

    Depositing funds into your trading account can be made in multiple ways, using major credit cards, Cryptocurrencies , e-payments and bank transfers.

  • Must I deposit money to register?

    You can open your trading account without having to deposit. However, in order to start trading and get unlimited access to our education center and professional services, you need to fund your account with a minimum of €250.

  • How much is a profit clearance fee?

    The profit clearance fee is determined by the total profit of the successful position. The fees are as follows:250 or less = 1.50 251 – 500 = 2.00501 – 1,000 = 3.001,001 – 2,500 = 4.002,501 or more = 5.00These sums refer to the currency used in your account (USD or EUR).

  • What is an inactive account (dormant) fee?

    If there hasn’t been any trade executed in your account within 60 days, your account will be subjected to a dormant account administrative fee of 50 (USD, GBP, EUR). The fees will be deducted from your account balance on the date of the 61st day and monthly onwards until you resume your account activity, or until the balance reaches zero.

  • What is the minimum withdrawal amount?

    The minimum withdrawal amount for credit/debit cards and e-wallets is €50.Additionally, the minimum withdrawal amount for wire transfers is €100.

  • Am I charged a profit clearance fee on all my trades?

    No, the profit clearance fee applies to successful trades or those sold for profit. Additionally, the commissions of wire withdrawals will be charged to the beneficiary.

  • What is a profit clearance fee?

    Trading on the platform is subjected to a profit clearance fee. The fee is variable and depends on the profit volume generated from each position. ranging between a minimum of 1.50 and maximum of 5.00 per trade (USD or EUR).

  • What are maintenance fees?

    Maintenance fees are a monthly account charge encompassing all services and features available for traders. Starting from the initial trade an investor executes, a monthly maintenance fee of 20 (USD or EUR) will be charged to the trading account on the last day of the month. If you begin trading after the 1st day of the month, you will then be prorated for the remaining fees, in accordance with how many days remain in the month.

  • What is a Swift Code?

    A Swift Code is a standard format of Bank Identifier Code (BIC) supplied by your banker. You will need this code in order to withdraw your funds via wire transfer. The Swift code consists of 8 or 11 characters, typically ending in (letter format).

  • With which payment method can I withdraw my funds?

    The withdrawal procedure is subjected to the initial investment method of payment you used. For instance, if you invested using your MASTERCARD and subsequently gained profits in your account, the initial withdrawal amount (up to the amount of the deposit) will be returned to your MASTERCARD.

  • How do I withdraw funds from my account?

    Log in to your account, go to the trading platform, click your name on the right-hand side of the screen and select Withdrawal. Enter the desired withdrawal amount (minimum $100 for wire transfer and $50 for all other payment methods) and click Withdraw. Your account manager will then contact you to finalize the transaction and you will receive your funds after approval and processing time (between 3-5 business days).

  • How are my withdrawable funds calculated?

    You are able to withdraw the funds displayed in your trading account balance (minus the initial margin, payouts for open trades, and pending bonuses).

CFD Trading

  • Does CFD trading with require any previous financial experience or background?

    CFD trading with doesn’t require any previous financial experience or background. All you need is a computer or a mobile device and an internet connection.

  • What are CFDs?

    A CFDs (Contract for Difference) is a leveraged derivative financial instrument. When you trade CFDs, you basically take a position on the change-in-value of the underlying asset over time. CFDs are derivatives because their value is derived from the value of another asset (such as a stock, commodity, index or currency). CFDs do not have an expiry date like binary options and they can only be closed by making a reverse trade. Click here to learn more.

  • What are the returns on successful investments?

    The returns on successful investments vary and are based on the movement of the market, margin amount, leverage ratio, selected asset, investment amount and the position’s duration. FX trading

  • What is a bid price?

    A bid price represents the maximum price that a buyer or a group of buyers are willing to pay for an underlying financial asset. In other words, it is considered as a price quotation that indicates the best price at which an underlying financial asset can be sold.

  • What is a BUY position?

    A BUY position is the act of buying an underlying asset, such as a stock, with the expectation that it will rise in value.

  • What is a maintenance margin requirement?

    The minimum amount that an investor must have available in their account in order to keep it open, or maintain a specific trading position. It is calculated by multiplying the initial position value by asset maintenance margin %. In other words, the maintenance margin requirement is considered as the minimum amount to be collateralized in order to keep a position open. Click here to learn more.

  • What is a margin call?

    A trader receives a margin call from his broker if one or more of the securities he had bought decreased in value past a certain point. The most common causes of a margin call are the use of excessive leverage with inadequate capital while holding on to losing trades for too long instead of closing them. When this occurs, you no longer have the funds in your account to hold the position/s and need to either close them or add funds to your account. Click here to learn more.

  • What is a pip?

    A pip (Point in Percentage) is considered the smallest price change that a given exchange rate can create. Generally speaking, it is the term used to describe the smallest incremental move of an exchange rate in the currency market. Depending on the context, one basis point equals 0.0001 (in assets such as EUR/USD, GBP/USD, USD/CHF, and 0.1 in assets such as USD/JPY.)

  • What is a SELL position?

    Conversely to a BUY position, a SELL position is the act of selling an underlying asset, such as a stock, with the expectation that it will drop in value.

  • What is a stop-loss order?

    A stop-loss order is an order that closes out your trading position with the intent of cutting down your losses when the market moves in the opposite direction of your trade. Placing stop-loss orders solely depends on your trading strategy. For instance, if the market suddenly breaks the trend that you are trading and moves far enough in the opposite direction, your account will be protected from unwanted losses. Click here to learn more.

  • What is a strike price?

    A strike price, also called the “exercise price”, is the rate at which the underlying asset is exchanged, the moment a CFD position is executed.

  • What is a take-profit order?

    A take-profit order is an order that specifies the exact rate or number of pips from the current price point that is required to close out your current position for a profit. Take-profit orders are used to lock in profits in the event that the rate moves in the same direction of your opened trade. Click here to learn more.

  • What is an ask price?

    An ask price represents the minimum price that a seller or a group of sellers are willing to receive for an underlying financial asset. In other words, it is considered as a price quotation that indicates the best price at which an underlying financial asset can be bought.

  • What is an entry order?

    An entry order acts like a conditional order to buy or sell at predetermined a price (other than the current price). Click here to learn more.

  • What is an initial margin requirement?

    For all CFDs (forex, stocks, commodities and indices), the initial margin is the minimum available amount that’s required in order to open a trading position. It is calculated by multiplying initial position value by initial margin instrument %. Click here to learn more.

  • What is the maximum leverage that is offered for CFDs at

    The maximum leverage that is offered for CFDs trading at is 1:200 and it’s available on selected assets and for selected account types.

  • What is the meaning of leverage?

    Leverage is considered as the use of ‘borrowed money’ to magnify any profit (financial leverage.) In other words, it is the ability to hold an investment position of greater value than that of your total equity (collateral). When leveraging your investment, you only need to deposit a small fraction of the actual value of the position you are holding. Click here to learn more.

  • What is the meaning of spread?

    Spread is the difference between the bid price and the ask price of an underlying financial asset. In other words, it is considered as the difference between the price at which you can sell the trading asset and the price at which you can buy the trading asset. Click here to learn more.

FX Trading

  • How do I trade FX?

    FX trading with the platform is very simple and involves buying one currency pair and simultaneously selling another. After you log in to your trading account, you are prompted with a click of a button into the trading platform, where you can select a variety of currency pairs, such as majors, minors or exotic. Once chosen, all that’s left to do is enter the amount you wish to BUY or SELL, set the stop loss and take profit parameters (optional) and click the Invest button. The same principle also applies to CFDs.

  • Does FX trading with require any previous financial experience or background?

    The answer is no. There is absolutely no need for any previous experience in order to start trading Forex with
    What is the maximum leverage that is offered for FX at The maximum leverage that we offer currently stands at X200.

  • What are the returns on successful investments?

    The returns on a successful investment at may vary and depend on market movements. You can follow this formula to get an idea as to how returns on successful investments are calculated: (Closing Rate-Opening Rate) x (Closing {quote}/{home currency}) x Units.

  • What is a base currency?

    The base currency (also called the transaction currency) is the currency against which the exchange rate is quoted. As a rule, it will always be the first currency of any pair. For instance, in GBP/USD, the base currency is GBP.

  • What is a quote currency?

    The quote currency (also called the secondary currency) is the second currency quoted in a currency pair. For instance, in GBP/USD, the quote currency is USD.

  • What is a strike price?

    A strike price reflects the entry level market price for an underlying asset when a position is executed.

  • What is FX?

    FX, more commonly known as Forex or Foreign exchange, is the biggest and most traded market in the world, where global currencies are bought and sold with an average turnover of more than $5 trillion per day. Forex is traded 24 hours a day, 5 days a week and unlike other financial markets, there is no centralized marketplace for it. As a result, the Forex market attracts many traders, beginners and experienced alike. Click here to learn more.

  • What’s the difference between traditional trading and Forex trading?

    The difference between traditional trading and forex trading is primarily regarded to their acquisition, or better yet, lack of acquisition. Traditional trading (such as stocks trading) has to go through stock exchanges, whereas forex trading does not involve any acquisition, just pure trading.

My Account

  • How can I change my personal details?

    On the dropdown next to your name, click Personal Details. Change the details and click Save. Additionally, for your convenience, our Customer Support can assist you via email, live chat or phone.

  • I forgot my password, what should I do?

    Upon login, click the Forgot your password? link under the button and enter your email address. A new password will be sent directly to your inbox and you can then log in and change the password in the Change Password page. If you do not remember which email address you used to open your trading account, please contact Customer Support.

  • How do I fund my demo account?

    In order to add funds to your demo account, you first need to activate your real trading account. Once your real account is funded, contact your personal account manager and get up to $10,000 in demo funds.

  • What currencies are available for use in my account?

    All major currencies (USD, EUR) are supported. Your selected currency cannot be changed after the account registration process has been completed.

  • Where can I see my transactions or trading history?

    Your transaction history together with all the rest of your account activities may be accessed from the trading platform. Simply click the My activity button to access the information. You may need to use advanced filters to locate historical data.


  • Can I use the pending bonus before the required trading volume is met?

    Before the trading volume is met, your pending bonus is segregated from your available funds and is not available for trading or withdrawing.

  • How do I check my pending bonus status?

    You can easily check your pending bonus status on the trading platform:

    1. Click the Trading Room button (located on the upper right-hand side).
    2. Click the Reports link (located under the Deposit button).
    3. Select the Bonus Report tab.
    4. Monitor the Points Achieved column to track the volume accumulated daily, and subtract it from the Points Requirement column to understand how many traders points are needed.

    Please take into consideration the expiry date for each pending bonus. To get the bonus expiry date, contact your account manager.

  • How do I claim my referral cash bonuses?

    To be eligible for the referral bonus, your referred friend must make a deposit within 120 days of the referral date. You’ll be able to redeem your referral bonus once the referred friend opened 8 positions or reached a 0 balance on his account. Read the full terms and conditions here.

  • How do I enter the refer a friend program?

    Entering the program is simple. You send your contacts an invitation link via Facebook, Twitter, Google + and email. In addition, you can also enter your friends’ details and we invite them for you. On each deposit of up to $1,999 your friends make, you get $200 in referral bonus. On deposits of $2,000 and up you get $300 in referral bonus.

  • What is a pending money bonus?

    A pending money bonus, when granted, is not added to your account right away. Instead, there is a requirement of specific trading volume that needs to be generated for it to be released into your trading account (before expiration). With this, your account does not have any additional restrictions upon withdrawing. To view your current bonus requirements, check out our Bonus Terms and Conditions.

  • What is the refer a friend program?

    Our Refer a friend program is an exclusive reward program in which an trader invites his friends to trade with us. When the referred friends become traders, the referrer is rewarded with referral bonuses.


  • Do you provide real-time market quotes?

    Yes. As a part of the services we offer, we are required to provide you with a fully-transparent trading environment. Our advanced system is programmed to quote up-to-the-minute market prices with zero delay.

  • Does have a license? is owned by Cixx llc which is registered in Saint Vincent under the number 2139 LLC 2022.

  • How are my funds protected?

    We make sure your funds at are 100% secure at any given time. That’s exactly why we distinguish our clients’ funds by segregating them in separated bank accounts, completely isolated from’s own money.

  • How do you keep my account details safe?

    Your account details are being kept safe thanks to’s state-of-the-art security measures. Your funds and personal information are SSL encrypted and safely stored. Additionally, our site is constantly monitored, to ensure complete protection from identity theft and/or credit card fraud.


  • Do I need to download any software to use’s trading platform?

    No. All that is required to trade with is to register online and fund your account.

  • Do I need to download Flash in order to use the site and platform?

    Yes, some pages, trading platform and video tutorials included, require Flash. Please download Adobe Flash Player.

  • Do I need to download Java™ in order to use the site and platform?

    No. Java™ is not required.

  • How do I change the displayed language?

    Languages can be altered using the drop down menu at the top of the page.

  • What do I do if I can’t open an eBook?

    Our eBooks are in PDF format. Some browsers support them without any additional plugins. If yours does not, please install a PDF viewer. The most common one is Adobe Reader. For further assistance please contact Customer Support.

  • Why are some pages of the platform unavailable?

    You may need to check if you are using https:// – if so, please change it to http://.

  • Why can’t I log into my account?

    The most common reason for login errors happens when the password is copypasted (since there may be spaces before or after the password.) Make sure you type it correctly. An additional reason for login error is when your browser is storing old passwords through cookies. Please clear the cookies through the browser settings and if the problem persists, try entering with a different browser. For further assistance, please contact Customer Support.

  • Why don’t I get any newsletters?

    There may be several reasons as to why you do not see our emails in your Inbox:

    1. It went to the Spam folder (due to the email server mistakenly identifying our emails as spam).
    2. Various email servers have interruptions, you may be encountering a temporary delay.

    Please contact Customer Support for further assistance.

Trading Basics

  • I attempted to invest a certain amount in a single position, but got an error message saying: ‘You’ve exceeded the maximum investment amount’, what should I do?

    The maximum investment amount varies and is determined by a number of factors, though traders are not restricted to buy or sell multiple positions or trades. If you were denied to trade because your investment exceeded the maximum amount on a single position, you can spread your investment across several positions.

  • What are the minimum and maximum limits for trading?

    The permitted trading amount, to be spent on a single position, varies due to several parameters (asset class, available margin, account type etc.).

  • I have questions about a trade outcome, what should I do?

    If you have a question about a past trade, simply email it to Customer Support, at The email should include a print screen as well.

  • What are investment amounts

    The investment amounts are the sums a trader invests in trades. The amounts are not fixed and can vary, according to your trading preferences. These amounts also set the level of pre-determined payout percentages and return on investment.

  • What are the displayed quoted prices/rates?

    The underlying asset value often changes and as a result, the change reflects the asset’s quoted price – the bid/ask rate. The rates express the average bid/ ask prices of the assets according to global financial exchanges, based upon an algorithmic data feed which is retrieved from various providers.

  • What are underlying financial assets?

    Underlying financial assets are the measured value of the stock, commodity, currency pair or index from which the position is derived. Because of the assets’ lack of ownership, when purchased, the cash value reflects the live market price of the asset it is based upon. Most common assets refer to the following four major markets:

    • Stocks (Coca Cola, Barclays PLC, Google Inc., Snapchat, etc.)
    • Indices (NASDAQ, DAX30, CAC40, DJIA, etc.)
    • Commodities (Gold, Silver, Oil, coffee, etc.)
    • Currencies (EUR/USD, GBP/USD, AUD/CHF, etc.)
  • What do the colors of the ask and bid rates on the trading platform mean?

    The colors reflect the relative position of the price against the previously obtained price or quote. The underlying asset price is either higher (green) or lower (red) than the previously obtained price or quote.

  • What is order execution?

    Order execution expresses the way your trade is submitted. Because the market prices are in constant movement, not every submission of a trade request is approved. Therefore, to ensure that your trade request is submitted according to your terms, the order execution tool connects your trade to the markets, and control the price at which your order/trade is executed.

  • What is the default order execution type?

    The default execution type is set to At Requested Price.

  • Where are the assets’ trading hours displayed?

    In the Asset Index, we provide you with the lists consisting of the precise trading hours and available assets, along with expiry times and descriptions.

  • Which order execution types are available? offers 2 order execution types traders can enter the market with:

    1. At Requested Price – allows you to determine one specific price at which your orders can be executed. By choosing this execution type, your order will either be rejected or accepted, depending on the asset’s market price. If the asset’s price changes, the system won’t be able to execute the trade. However, if the market price doesn’t change, your order will receive an approval and will be executed according to your request.
    2. At Market – permits you to execute an order, even at times when the price change doesn’t allow it. This option prevents you from having trades rejected; instead, it executes your trade at the best available current market price.
  • Why am I unable to trade?

    If a trader’s account holds insufficient funds, they will not be able to complete a position. Check your account wallet for the available margin of your trading account.

  • Why can’t I see a particular asset?

    The default assets that are displayed on the trading platform are assets which have proven to be in highest demand. For a full list of the assets available for traders visit our Asset Index.